A comprehensive guide to Momo Estate concierge services
Moving into a new home in Tokyo should be exciting, not a logistical headache. At Momo Estate, we understand that all the hidden tasks of a move—setting up utilities, coordinating transport and sourcing appliances—can be the most stressful.
To ensure our clients can focus on enjoying their new neighborhood from day one, we offer a dedicated suite of relocation concierge services. Whether you are a first-time expat or a seasoned resident, our team is here to bridge the gap between your contract signing and your first comfortable night’s sleep.
1. High-speed connectivity: SoftBank internet
In a city that moves as fast as Tokyo, being offline is never an option. We facilitate the setup of premium fiber-optic internet to ensure your home office or entertainment system is ready the moment you walk in.
Service: We handle the application process for SoftBank Hikari or SoftBank Air (high-speed wireless).
Recheck: Our team confirms the technical compatibility of your specific building (Mansion vs. Apartment wiring) to ensure you get the maximum possible speeds.
Note: Installation timelines for fiber-optic lines in Tokyo can take 2–4 weeks during peak seasons (March/April). We recommend initiating this service as soon as your lease is confirmed to avoid delays.
2. Essential utilities: Electricity, gas, and water
Navigating Japanese utility providers can be complex due to language barriers and specific regional regulations. Momo Estate acts as your primary point of contact for all essential lifelines.
Service: We coordinate the opening of accounts for TEPCO (Electricity), Tokyo Gas, and the Bureau of Waterworks for you.
Recheck: We verify that all meters are read correctly on your move-in date and ensure that the gas safety inspection (required by Japanese law for gas opening) is scheduled at a time that suits you.
Note: The gas opening requires your physical presence in the apartment for a safety check by the technician. We will help you schedule this appointment to coincide with your move-in window.
3. Momo transport: Specialized relocation support
Getting your belongings from Point A to Point B in Tokyo’s narrow streets requires precision and local expertise. Momo Estate will help you with moving service tailored for urban efficiency.
Service: Booking of specialized transport vehicles and professional movers experienced in handling luxury interiors.
Recheck: A pre-move assessment of large furniture items to ensure they fit through narrow corridors or elevator doors (common in older Tokyo buildings).
Note: Our transport service includes basic protection for floors and walls to ensure your security deposit remains protected during the move-in process.
4. Momo Home Starter package
For those starting fresh or looking to upgrade their essentials, we offer the Momo Home Starter package. This curated set of appliances is designed to fit the modern Tokyo lifestyle perfectly.
Service: Equip your new apartment with high-quality, essential appliances at a fraction of the retail cost with the high-efficiency household commodities like a refrigerator, a washing machine, a microwave or an air fryer.
The 2026 gift card bonus: Every starter package includes a ¥40,000 gift card to help you customize your new space.
Custom options: Choose one additional high-demand appliance to complete your set:
Japanese IH Rice Cooker
Air Fryer
Mini handheld vacuum cleaner
Note: All appliances are selected for their energy efficiency and “silent” operation—ideal for apartment living where noise considerations are important.
Why choose Momo Estate concierge?
We believe that luxury real estate is defined by the service that follows the sale. By centralizing your utilities and logistics through Momo Estate, you eliminate the need to contact multiple providers and navigate complex Japanese forms.
Ready to simplify your move? Contact your Momo Estate agent today to add these services to your relocation plan.
